OCBC gave me an almost VIP treatment

On 29th Jan, my money was stuck in the ATM when I was depositing it at the Sultan Branch on that Friday night.

I thought that I could recover it from the bank the next morning. But I was too busy and only checked on it at a ATM machine on Saturday night, but the money was not in. I called a bank staff from the phone number displayed on the ATM and she told me she would forward my message to the current account department on the next working day.

On Monday, I again reported my "LOSS" to a Bank Officer Miss NG Bee Lay at the Jalan Sultan Br. and she told me she would follow up. I am happy to say that at least 3 bank officers called me up and said that they will look into it and I got my money back on late Monday evening... A bit late but at least there were no much hassle.

Why an almost VIP treatment ? Well, the amount that was stuck in the machine was only $60.00 and they called me at least 5 times to check with me and assured me.

ROOM FOR IMPROVEMENT ?
1) The Banks branch could display its Telephone Number on the door, so should there be any problems , customers like me  could called them on the next working day. OR we could leave a voice message for any urgency follow up by the bank branch officers. If a big amount had been stuck in the ATM machines, being able to call the Branch Officers directly may smooth some worries.

2) I had a problem finding the OCBC branch at Ion Orchard. Asked three working people there for directions and was sent three different ways. Would be helpful if more prominent signs are displayed.

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